Shipping Information
- pool-genial ships anywhere in the world,except North Korea, Sao Tome, Principe, Pitcairn Island, Wallis and Futuna . We also ship to Post Office Boxes through economy shipping and standard shipping.
- Economy, standard and express delivery services are available to most countries. You will see which delivery service is available to your area once your shipping address is entered.
Free shipping is available for economy delivery service. For standard and express delivery, the rate will vary depending on the destination and package weight. The shipping cost are calculated automatically on the checkout page.
We also provide express shipping, which takes 4-10 days, you will see if we support your countries when you goes to check out.
Please note, however, the economy shipping may take 1 – 2 months when shipping to South America and the Russian Federation due to transport and customs issues.
- Orders are processed and shipped within 3-6 days of placement unless otherwise stated.
- Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel’s journey.
- Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax. These charges are the responsibility of the buyer. pool-genial is not liable to these additional charges once the package is shipped to you.
To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.
SHIPPING TO USA
| COUNTRY | EXPEDITED SHIPPING | EXPRESS DELIVERY | ||
| COSTS | DELIVERY TIMES (BUSINESS DAYS) |
COSTS | DELIVERY TIMES (BUSINESS DAYS) |
|
| United States | FREE for orders over 15.00USD otherwise 8.00USD |
10-20 days | 25USD-45USD | 25USD: 7-10 DAYS
45USD:5-7 Days |
OTHER COUNTRIES
| REGION | COUNTRY | STANDARD DELIVERY | EXPRESS DELIVERY | ||
| COSTS | DELIVERY TIMES (BUSINESS DAYS) |
COSTS | DELIVERY TIMES (BUSINESS DAYS) |
||
| Europe | France, Spain, Germany, United Kingdom, Italy, Sweden, Norway, Switzerland, Austria, Poland, Netherlands, Belgium, Denmark, Finland, Greece, Ireland, Portugal, Ukraine | FREE for orders over 15.00USD, otherwise 8USD | within 10-20days | 25USD | 25USD: 7-10 DAYS
45USD:5-7 Days |
| Oceania | Australia, New Zealand | FREE for orders over 15.00USD, otherwise 8USD | within 10-20days | 25USD | 25USD: 7-10 DAYS
45USD:5-7 Days |
| Asia | Hongkong, Taiwan, Singapore, Macau, Japan, South Korea, India, Malaysia,Thailand | FREE for orders over 15.00USD, otherwise 8USD | within 5-15.00 days | 15.00USD | within 3-5days |
| North America | Canada | FREE for orders over 15.00USD, otherwise 8USD | within 10-15.00 days | 25USD | 25USD: 7-10 DAYS
45USD:5-7 Days |
| Worldwide | Other Countries | FREE for orders over 15.00USD, otherwise 8USD | within 20-40 days | 25USD | 25USD: 7-10 DAYS
45USD:5-7 Days |
- You can choose your preferred shipping method on the Order Information page during the checkout process.
- Shipping time will be affected by longer customs clearance times or public holidays. If you haven’t received your package based on the above estimates, Please kindly submit a ticket in your account for help.